The School Director will be available to discuss any problems or complaints brought forth by any student. It is required that students or other parties with complaints or grievances against an institution first seek to resolve their complaint or grievance directly with the institution. If the matter remains unresolved after conferring with the School Director, the following steps will be taken:
Submit a written description of the complaint to the School Director
Within ten days of the written complaint, the School Director will appoint a Review Board consisting of the School Director, the School Registrar, the Lead Clinical Instructor and two students. The School Director will serve as Chairman.
Within five days, the School Director will convene to discuss the problem and interview the complainant.
Within ten days of the meeting, the Board will render its decision. The Board’s decision is final.
If the student is not fully satisfied with the Board’s resolution of the complaint, he/she may choose to submit a grievance with the New Mexico Higher Education Department. The student must contact the New Mexico Higher Education Department for procedures in filing a complaint.
An institution licensed by the department shall adhere to the following tuition refund policy:
Date of student withdrawal as a % of the Portion of tuition and fees obligated
enrollment period for which the student was and paid that are eligible to be
obligated retained by the institution
On 1st class day
After 1st day: within 10%
After 10% day; within 25%
After 25% within 50%
50% or thereafter
Any student signing an enrollment agreement or making an initial deposit or payment toward tuition and fees of the institution shall be entitled to a cooling off period as defined as three work days from the date of agreement or payment. During the cooling off period the agreement can be withdrawn and all payments shall be refunded. Evidence of personal appearance at the institution or deposit of a written statement of withdrawal for delivery by mail or other means shall be deemed as meeting the terms of the cooling off period.
Following the cooling off period, a student may withdraw from enrollment, effective upon personal appearance at the institution or deposit of a written statement of withdrawal for delivery by mail or other means, and the institution shall be entitled to retain no more than $125 in fees as the institution’s registration charges. Or even if attended first day of class as explained in refund schedule excluding supplies and books if received $150